Developing Chat Bots
A chatbot is software, a virtual assistant that sends users automatic responses on social networks, messengers and websites. It improves communication with the customer using artificial intelligence algorithms, mimicking a conversation with a live person.
Benefits of a chatbot for business
Effective interaction with the customer
Chatbots help to attract both potential and existing customers, resulting in increased sales. Customers regularly receive exceptionally useful, important information. This helps to keep the audience interested and engaged
Communication with the customer 24/7
24/7 communication is one of the key benefits of using chatbots, it increases the quality of service and the success of the business
It’s cost-effective
The cost of developing and maintaining chatbots is significantly lower than developing an app or other automated site
This is practical
Chatbot is not sensitive to internet speed. Easily integrates with CRM/ERP/PIM systems
Stages of turnkey chatbot development:
1
Clear goal setting depending on your business objectives
2
Scenario design, user path
3
Development of the ARI
4
Developing a chatbot and scenario implementation
5
Testing and start-up
6
Technical support
Processes you can automate:
Working with staff
Forums, conferences
Reservations, ticket sales
Service sector
Financial processes
Buying and paying for goods
Customer service
Delivery
Automation of communication with tenants: a case of a chatbot for effective property management
Challenge:
A property management company faced an overload of calls and messages from tenants regarding household issues, slowing down problem resolution.
Solution:
We developed a custom multilingual chatbot for Telegram, automating tenant communication 24/7. The bot answers FAQs about utilities, repairs, leases, and more. If needed, it redirects users to a live operator. Tenants can also pay for services via the bot, which gathers call stats to help improve services.
Results:
Reduced call center workload by automating routine queries. Improved customer satisfaction with fast, accurate responses. Increased efficiency and cost savings. The chatbot was fully custom-built without templates for enhanced functionality.
Answers to frequently asked questions:
1. What are the benefits of setting up chatbots for business promotion?
- Quality interaction. Chatbots allow you to personalise content for each customer
- Saving your marketing budget. A chatbot is a one-time investment
- Transparent visibility of data and interaction steps Ideal for “warming up” leads
- Additional business opportunities and employee time savings
2. On which platforms do the chatbots work?
3. Why have chatbots become so popular?